Grocelivery Services Ltd Customer Terms and Conditions
1. Introduction
Salutations and welcome to Grocelivery Services Ltd, known henceforth as Grocelivery, an entity with its principal office located in Huddersfield, United Kingdom. Your utilization of our services through www.grocelivery.mywpsite.org is contingent upon a conscientious acceptance and adherence to the ensuing Customer Terms and Conditions. We implore you to peruse these terms thoroughly and comprehend their nuances.
2. Conditions of Use
Through your engagement with Grocelivery Services, you explicitly affirm your acceptance of the stipulated terms and conditions. Our scope encompasses the provision of software and services facilitating the ordering and delivery of a diverse array of consumer goods. The contractual binding materializes upon the commitment of a delivery driver to fulfill your order, thereby establishing a legally binding contract between you and the driver.
It is imperative to acknowledge that while Grocelivery assumes no direct responsibility for the delivery driver or the contents of the delivered items, we diligently undertake reasonable measures to ensure your satisfaction with the services rendered.
3. Ordering and Payment
The initiation of an order activates our commitment to connect you with a proximate driver capable of procuring and delivering the requested items. By engaging in this process, you implicitly consent to the sharing of personal details, including location and phone number, with nearby drivers. While earnest efforts are invested to fulfill all items within an order, an unconditional guarantee to this effect is not proffered. Orders without an assigned driver within a 30-minute timeframe are subject to cancellation, with timely notifications disseminated via email or text.
Payment intricacies involve the pre-authorization of card details, with the actual payment executed upon the successful delivery of items. A secure Personal Identification Number (PIN) is provided, which is exclusively shared with the designated driver at the time of delivery. Grocelivery explicitly disclaims liability for any loss or unauthorized use of this PIN. By providing the PIN to your driver, you confirm your acknowledgment and receipt of the delivered items.
4. Cancellation and Refunds
Cancellation initiated prior to the assignment of a delivery driver ensures a full refund, whereas post-assignment may incur a cancellation fee. Once a driver commences the order and is en route, cancellation becomes impractical. Failure to facilitate contact upon arrival may result in full charges, with age-restricted items mandating ID verification.
5. Complaint Resolution
In scenarios where your complaint with a designated driver persists unresolved, Grocelivery assumes the role of mediator. We encourage you to contact us for earnest assistance in finding an equitable resolution.
6. Electronic Communications
Your engagement with Grocelivery Services implicitly involves the acceptance of electronic communication modalities, including but not limited to email, text, and in-app notifications. This comprehensive mode of interaction fulfills legal prerequisites for written communication, unless specific statutory provisions dictate otherwise.
7. Recommendations and Personalization
Grocelivery reserves the right to proffer product and service recommendations, inclusive of third-party advertisements, based on your preferences and usage patterns, thereby enhancing the overall user experience.
8. Copyright, Authors’ Rights, and Database Rights
All content disseminated through Grocelivery Services is safeguarded by pertinent copyright, author’s rights, and database right laws. The extraction or re-utilization of content parts necessitates explicit written consent from Grocelivery, underscoring a commitment to the protection of intellectual property.
9. Trademarks
Distinctive graphics, logos, and trademarks within Grocelivery Services are proprietary to Grocelivery and are not to be utilized in a manner causing confusion or discrediting the brand.
10. License and Access
Grocelivery extends a restricted, non-exclusive license for personal, non-commercial utilization of its services. Any deviation into commercial usage necessitates explicit written consent from Grocelivery.
11. Your Account
Certain services rendered by Grocelivery may necessitate the establishment and maintenance of a user account, demanding judicious account management and prompt notification in the event of suspected unauthorized use.
12. Third-Party Businesses
Products featured on the Grocelivery platform are sourced from third-party sellers. Grocelivery explicitly disclaims responsibility for these products or the actions of third-party entities.
13. Grocelivery’s Role
Grocelivery functions as a facilitator, providing a dynamic platform for users to place orders with third-party sellers. The contractual nexus for these transactions is exclusively between you and the designated delivery driver.
14. Liability
While Grocelivery diligently strives for service availability and quality, the inherent nature of the internet may occasion intermittent interruptions. Grocelivery bears no liability for loss or damage, save instances of demonstrated negligence or breach of a legal duty of care.
15. Amendments to the Conditions of Use
Grocelivery expressly reserves the prerogative to effect changes to its services and terms at its sole discretion and at any time. User engagement with Grocelivery Services is implicitly contingent upon adherence to the prevailing terms at the time of use.
16. Waiver
The failure of Grocelivery to act in response to a breach on any occasion does not constitute a waiver of its rights and remedies in other situations.
17. Contact Information
For inquiries, correspondence, or matters requiring attention, users are encouraged to contact Grocelivery at:
Grocelivery Services Ltd
- Company Number: 15200020
- DBA: Grocelivery
- Address: 27 New Laithe Road, Huddersfield, England, HD4 6PW, United Kingdom
- Phone: +44 7398 895354
- Email: support@grocelivery.mywpsite.org
18. Alcohol Delivery
In the realm of alcohol deliveries, Grocelivery upholds a stringent adherence to legal and responsible processes. Users seeking to place orders for alcoholic beverages must be over 18 years of age and are obligated to provide proof of age upon delivery. Failure to provide such proof will result in non-delivery, with associated return costs deducted from any applicable refunds.
19. Applicable Law
These conditions are governed by and construed in accordance with the laws of England and Wales.
Privacy Commitment Statement
Grocelivery Services Ltd (referred to hereafter as “Grocelivery,” “we,” “us,” or “our”) holds an unwavering commitment to prioritizing and safeguarding your privacy. This Privacy Commitment Statement is meticulously crafted to provide you with a profound understanding of our practices concerning the collection and management of personal data. This commitment is especially pertinent to your engagements with the Grocelivery website and/or mobile application.
Data Control and Responsibility
In assuming the role of a data controller, Grocelivery undertakes a solemn responsibility for all personal data collected during your interactions with our website, mobile application, or direct communications. Our approach to the management of your personal data is characterized by its comprehensiveness, supported by the robust implementation of security measures designed to ensure the utmost protection. It is imperative to recognize that our services are not targeted at children, and we consciously refrain from knowingly collecting any data pertaining to children.
Supplementary Information
This Privacy Commitment Statement operates in tandem with other information we furnish during your data provision and communication interactions. Our dedication to fortifying your privacy remains steadfast, underscored by our meticulous handling of your data. We extend an invitation for you to peruse our exhaustive Privacy Commitment Statement, which offers a holistic insight into the intricacies of how we navigate and safeguard your personal data.
Personal Data Collection Overview
At Grocelivery Services Ltd, we hold a steadfast commitment to the protection of your personal data. Personal data, defined as information enabling individual identification, is a cornerstone of our pledge to safeguard your privacy. Our data collection practices span various types, broadly categorized for clarity:
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Identity Data: Comprising particulars such as your first name, last name, username, marital status, title, date of birth, and gender.
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Contact Data: Encompassing information like your billing address, delivery address, email address, and telephone numbers.
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Financial Data: Encompassing details related to your bank account and payment card information.
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Transaction Data: Involving information about payments to and from you, along with other details linked to services purchased.
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Technical Data: Encompassing technical details like your internet protocol (IP) address, login data, browser type and version, time zone settings, location, browser plug-in types and versions, operating system and platform, and the technological aspects of the devices you employ to access our website.
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Profile Data: Involving your username and password, records of purchases or orders, your interests, preferences, feedback, and responses to surveys.
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Usage Data: Embracing information about your usage of our website, products, and services.
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Marketing and Communications Data: Focusing on your preferences for receiving marketing communications from us and our third-party partners, along with your communication preferences.
For our drivers, additional data processing includes vehicle registration number, driving license details, any Know Your Customer (KYC) details provided, and background location when the mobile app is installed.
We also engage in collecting, using, and sharing aggregated data for specific purposes like statistical or demographic analysis. It’s crucial to note that aggregated data, devoid of individual identities, is not deemed personal data under the law.
Impact of Non-Provision of Personal Data
In instances where legal obligations or contractual fulfillment require personal data collection, failure to provide requested data may impede our ability to perform the contract, including delivering goods or services. If such circumstances arise, necessitating product or service cancellation, you will be duly notified.
Methods of Personal Data Collection
At Grocelivery Services Ltd, we employ a multifaceted approach to personal data collection:
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Account Creation: Personal data is gathered during the creation of an account on our website or mobile app.
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Direct Interactions: Data collection transpires through direct interactions. For instance:
- Participation in competitions, promotions, or surveys.
- Consent to receive marketing communications.
- Providing feedback or contacting us through various communication methods.
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Automated Data Collection: As you engage with our website, technical data about your device and browsing activities is automatically collected using cookies and similar technologies.
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Data from Third Parties: Additionally, we may receive data potentially identifying you from third-party sources, including website analytics providers, advertising networks, brokers, aggregators, search providers, and technical/payment service providers.
Our commitment to privacy is evident in our adherence to data protection regulations and the meticulous manner in which we handle your personal data. For further clarification or inquiries about our data collection methods, feel free to contact us.
Utilization of Your Personal Data: A Comprehensive Overview
At Grocelivery Services Ltd, we prioritize transparency in articulating how we harness your personal data, detailing the purposes, involved data types, and the lawful bases for processing.
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To Register You as a New Customer or Driver
- Type of Data: (a) Identity, (b) Contact
- Lawful Basis: Performance of a contract with you
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To Process and Deliver a Customer Order
- Type of Data: (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications
- Lawful Basis: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to recover debts due to us)
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To Manage Our Relationship with You
- Type of Data: (a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications
- Lawful Basis: (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our legitimate interests (to keep our records updated and understand how customers use our products & services)
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To Enable Your Participation in Prize Draws, Competitions, or Surveys
- Type of Data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications
- Lawful Basis: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to understand how customers use our products & services, to develop them, and grow our business)
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To Administer and Protect Our Business, Website, and Mobile App
- Type of Data: (a) Identity, (b) Contact, (c) Technical
- Lawful Basis: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, fraud prevention, and in the context of a business reorganization or group restructuring exercise), (b) Necessary to comply with a legal obligation
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To Deliver Relevant Website or App Content and Advertisements
- Type of Data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications, (f) Technical
- Lawful Basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, grow our business, and inform our marketing strategy)
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To Use Data Analytics for Continuous Improvement
- Type of Data: (a) Technical, (b) Usage
- Lawful Basis: Necessary for our legitimate interests (to define customer types, keep our website and app updated and relevant, develop our business, and inform our marketing strategy)
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To Make Suggestions and Recommendations
- Type of Data: (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile, (f) Marketing and Communications
- Lawful Basis: Necessary for our legitimate interests (to develop our products/services and grow our business)
Data Used for Deliveries
For deliveries, customer name, address, phone number, and order details are shared with the responsible delivery driver. Drivers are obligated to secure and process this data solely for delivery purposes, strictly prohibited from personal use. Upon request, the driver’s name and phone number may be provided to the customer.
Change of Purpose
Your personal data is utilized for specified purposes unless a need arises for an unrelated reason aligned with the original purpose. In such instances, you will be duly notified, with an explanation of the lawful basis for the change. It’s imperative to note that personal data may be processed in compliance with the rules, even without explicit knowledge or consent, where required or permitted by law.
Marketing and Communications
We value your choices regarding personal data use, particularly in marketing and advertising. If you’ve consented to receive email marketing communications, you can opt-out at any time through provided links in emails or by contacting us.
Cookies
This website employs cookies to enhance your browsing experience. You can configure your browser settings to manage cookies, but disabling them may impact certain website functionalities.
Data Security Measures: Ensuring Your Peace of Mind
At Grocelivery Services Ltd, we approach the security of your personal data with utmost seriousness. Our implemented measures are designed to prevent accidental loss, unauthorized access, misuse, alteration, or disclosure of your personal data. We prioritize your privacy and data security, and our commitment is exemplified through the following key elements:
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Access Control: We strictly limit access to your personal data to individuals, including employees, agents, contractors, and third parties, who possess a legitimate business need for such access. Access is granted in strict accordance with our explicit instructions, and these individuals are bound by a stringent duty of confidentiality.
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Confidentiality: All individuals with access to your personal data are bound by an obligation to maintain its confidentiality. This duty ensures that your data is treated with the highest level of discretion and care.
Our comprehensive approach to data security is tailored to provide you with confidence, knowing that we have taken robust steps to shield your personal data from potential risks and breaches. Should you have any inquiries or concerns about our data security measures, we encourage you to reach out to us for further information. Your privacy and the security of your data are of paramount importance to us.
Data Retention: Commitment to Responsible Retention
Our commitment to retaining your personal data is rooted in the principle of necessity. We retain your data only for as long as reasonably necessary to fulfill the purposes for which it was initially collected. This includes meeting legal, regulatory, financial, or other specific requirements applicable to our operations. In situations where an ongoing complaint exists or there is a reasonable anticipation of litigation related to our relationship with you, we may retain your personal data for an extended period.
Your Legal Rights: Empowering You
As an individual, you hold certain rights under data protection laws concerning your personal data. These rights empower you to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to the processing of your personal data.
- Request the restriction of processing your personal data.
- Request the transfer of your personal data.
- Right to withdraw your consent.
If you wish to exercise any of these rights, please contact us using the provided contact details.
Requesting Access to Your Data: A Transparent Process
You have the right to request access to your personal data, often referred to as a “data subject access request.” This enables you to obtain a copy of the personal data we hold about you and verify the lawfulness of its processing. In most cases, no fee is required for this request unless it is deemed unfounded, repetitive, or excessive. To ensure security, we may request specific information to confirm your identity and protect against unauthorized disclosure.
We strive to respond to all legitimate requests within one month, with an acknowledgment in case of complex requests. Your right to lodge a complaint with the Information Commissioner’s Office (ICO) is respected; however, we encourage you to contact us initially to address any concerns.
Changes to this Privacy Statement: Staying Current
Our commitment to your privacy is an ongoing endeavor. We regularly review our Privacy Statement, and any updates will be published on this page. The last update to this version was made in October 2023.
Location Services Privacy Statement: Ensuring Transparency in Customer Location Data
Customer Location Data: Customers utilizing the Grocelivery mobile application may grant access to their location data. This includes longitude and latitude coordinates, facilitating optimal delivery options in the vicinity.
Delivery Driver Location Data: Delivery drivers may allow background access to their location for app-related activities. This includes sending delivery invitations and tracking drivers during deliveries.
How the App Collects, Uses, and Shares Location Data: The Android app employs Google location services to obtain and transmit location data for the stated purposes.
Sharing of Location Data: We do not share location data with third parties, except in cases of valid law enforcement requests. No sale of location data occurs, ensuring secure management, including encryption during transmission.